Tina Balachandran
Qatar Airways Medical Center, Qatar
Title: Psychosocial Initiatives to Foster Resilience at Work – an organizational approach
Biography
Biography: Tina Balachandran
Abstract
The impact of stress on human performance is a much talked about and well-researched subject. In aviation, the psychological and emotional impact of stress cannot be ignored, as it is an operational concern for managers and the organization at large. The sources of stress in an aviation environment are unique in many ways. Aviators and cabin crew could be living away from their family; they may deal with technical or medical emergencies on board. They also deal with personal life situations like death in the family, financial issues, sickness, and relationship issues. This could lead to mental health concerns related to depression, anxiety, and adjustment issues. The stress and trauma in the aftermath of an air disaster cannot be ignored. Aviation personnel involved in such critical incidents and other employees within the organization could develop Acute Stress Disorder or Post Traumatic Stress Disorder (PTSD). Failure to address these symptoms of distress and psychological issues could lead to increased sickness, decreased psychological well-being, counterproductive work behaviors, and safety related issues. The organization has initiated processes such as psychological fitness for duty evaluations, psychological first aid and psychosocial support training, peer support, critical incident stress de-briefing (CISD), and psychotherapy. These initiatives assist in building resilience among employees and facilitate faster return to work.